How to Add Tickets
Tickets can be found when creating an event under the edit details about your event section. You will discover where you can add a ticket beneath your event name and URL creation.
Step 1: Access the ticket section and click to +Add Ticket. More options can be used once tickets are made.
Step 2: Select Ticket Type:
- In person access will provide a QR code to scan in attendees in at the venue.
- Virtual access provides a code of letters and numbers, unique to every person, for them to enter their event.
- Hybrid means you have both in-person and virtual components to your event and would like to give a code for both.
- No access is for just paywall purposes; no event access is needed. This is popular for selling merchandise and sponsorships.
- Add On's may be anyone of these ticket types but will be offered as an additional deal in a second window before checkout. You will be able to designate if all tickets trigger this additional offer, or if specific tickets will trigger the upsell.
Step 3: Decide how you want to price your tickets:
- Base price established but can increase.
Step 4: Decide on Fees - This includes the platform's fee and the merchant's fee. You can select a combination of the two and see these fees live to decide what is best for you and the customer.
Step 5: Create Ticket Name
Ex: General Admission, Virtual Access Pass, Early Bird, etc.
- Step 5A: VIRTUAL TICKETS ONLY : Viewer Access: - Set how many days ticket holders will have access to enter your watch page once your event is over.
Step 6: Decide if your ticket should have a date to begin selling.
- Ticket Sales Start Date:
By unclicking this option, you are not allowing anyone to purchase a ticket until the date and time you set. Then, tickets will go on sale. No one will be able to buy a ticket before then; checkout will reflect ‘Sales not Started.’
Step 7: Decide if your ticket should have a date to end sales.
- Ticket Sales End Date:
By unclicking this option, you will be prompted to set a date and time for sales to end. At checkout, next to your ticket will reflect ‘Sales Ended’ at the date and time you designated. No one will be able to purchase a ticket after.
NOTE: When unclicking these options, a calendar with a time clock at the bottom will appear. Click on the PM to switch it to AM.
Step 8: Add a Ticket Description. This is where you can differentiate the value between your different tickets. Or let your customer know the associated value with this ticket. You may add photos to your ticket description.
Step 9: Decide if your Ticket needs a Limit: Limit up to how many of these tickets can be sold. This is a Popular tool for in-person events with capacity restrictions or exclusive virtual events such as meet and greets.
Step 10: Decide if you want to control Purchase Quantity: Set a maximum number of tickets allowed to be purchased per individual checkout.
Step 11: Add Ticket when ready. Repeat steps 1-11 for additional tickets as needed.
NOTE: If your tickets are similar. Click on the settings wheel of your current ticket to duplicate the ticket and edit as needed.
Continue to the next steps for customization options.
Step 12: Arrange your tickets.
- You can tier tickets, meaning you can make as many as your event requires and re-order them by simply dragging and dropping them in the order you wish them to be presented (left to right).
- You can list your tickets or arrange them in blocks under the more options button and select Ticket Display.
- You can always wait to publish to see the difference in your ticket display by clicking the view your event icon when available in the left-hand menu.
NOTE: Each Ticket now has more options and can be edited after being created with the edit button. You can also click on your settings button to see your options under each as follows:
- Now that all of your tickets are set, it is more convenient to access additional ticket settings in the more options menu. Continue to the following steps if these options are needed.
Step 13: Decide if your registration requires additional information at registration. ViewStub will collect First name, Last name, and email. If additional information is needed, add Custom Questions. Make them required or optional to answer to complete their checkout.
Step 14: Decide if you need to create promotional codes.
- Discount code: For multiple uses, discounts anyone who uses it. This is great for social media, where one code can be applied at checkout by all followers who have it.
- Sales code: Sets your ticket on sale; the original price is marked down at checkout for everyone to see the new price.
- Free one-time use code: Grants free access to that one person using it. It can only be used once. Up to 75 free entries are allowed per event only.
Free registrations past this limit must be requested and approved by the sales team. Please get in touch with your sales representative or contact email@example.com for an increase in your ticket limit.