How to Manage Attendees

How to Manage Attendees

Upon creating and publishing your basic event details, you will notice additional event management options in your left-hand menu. The following section contains your attendee management options:

MANAGING IN-PERSON vs. VIRTUAL ATTENDEES

Here, you can access both in-person and virtual attendee tabs that will provide you with the following.

• In-Person Attendee tab: You will have permission to generate a password to plug into www.ViewStub.com/scan to check-in/out your In-person attendees. 
1. You will be able to check-in/out attendees 
2. Re-send their QR code if needed.

• Virtual Attendee tab: You will have permissions to see a list of all virtual pass holders and be able to:
1. Edit Viewer access: Extend viewing access to a specific ticket holder or apply to all holders of that same ticket.
2. Re-email access codes.
3. Remove users' access.

At the bottom of the Attendee tab, you also have our Import Feature. Here, you can upload a CSV File of your attendee's first name, last name, and email addresses in separate columns. By uploading them here, you bypass their registration and automatically send them their In-person QR Code or Virtual Access Code. 

Here, you can email anyone who has registered for your event. You can send emails in the following ways:

1. Specific Tickets – Send separate emails to separate ticket holders.
2. Specific attendees – Send emails to specific people.
3. Send a TEST message.

In the Event Analytics section, you will find four separate pieces of information:

1. Event Sales Analytics: Upon entering your event, a preview of event analytics is given. Information is converted into a CSV. File When exported.

• To Export event  information, click the Export Button:                                                                                                             
• To See all sales information without exporting, scroll down to the Event Sales Section:

• Click on an attendee to reveal your options to: 
• Refund
• View Receipt
• Resend Receipt
• Verify Ticket Access
• See Attendee Information

See Example Below:

2. Event Media Analytics  

To export this information, click the Export Media button:

3. Viewer Analytics

To export media views per person, click to export Viewer Analytics:

See the example below:

4. Non–Viewer Analytics

To export attendees that did not yet watch your content. Click the Export Non-Viewers Button

See an example of CSV. File below: 

We're here to help! If you need more information or assistance please contact us at support@viewstub.com.

The future of our community is in your hands - leave some notes for everyone to benefit from at https://help.viewstub.com/hc/en-us