How to Refund

It is possible for an event organizer to refund an attendee themselves if they have yet to collect that attendees transaction in a payout. If that attendees transaction is unable to be refunded by the organizer for whatever reason, they will be instructed to contact support@viewstub.com. If you know who your account manager is, you may also contact them for assistance.

Step 1: Access the event analytics for your event. This can be done in your account hub or in your event menu.

Step 2: In your Event Analytics Dashboard, scroll down to the Event Sales Section. You will see your attendees listed.

Step 3: To begin refunding, click on an attendee or to refund a specific attendee, search them by name, email ticket number, or transaction number.

Step 4: Once the attendee is selected, you will see a drop down appear with all transactional information. Below this information you will see button options, one of them is to refund.

Step 5: Click Refund payment and fill out the refund payment information 

Step 6: Click Refund when done. You will receive a notification that a refund has been successfully given. This user will also switch from paid to a refunded status. The user will also receive an automated refund confirmation email to their registered email. 

We're here to help! If you need more information or assistance please contact us at support@viewstub.com.

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